Privacy Policy
This notice explains how Nura handles personal information connected with this website and how you can ask about your data.
Last updated: 2 November 2026
This policy explains how Nura collects, uses and protects personal information when you visit nura-ltd.com, purchase products, create an account or contact us.
Who we are
Nura is operated by Nura Ltd, the controller responsible for the personal information described in this policy.
Privacy contact: sales@nura-ltd.com
If you have questions about your information or would like to exercise your privacy rights, please contact us using these details.
Information we collect
Depending on how you use our website, we may collect:
- Contact details: your name, email address, telephone number, billing address and delivery address.
- Order information: products purchased, order history, payment status, delivery details, returns and refunds.
- Account information: your login details and account preferences.
- Messages: information you provide through contact forms, emails or customer service enquiries.
- Marketing preferences: your subscription choices and records of consent or withdrawal.
- Technical information: your IP address, browser and device information, website activity and security logs.
- Cookie information: information collected through cookies and similar technologies, as explained in our Cookie Policy.
Some details are necessary to fulfil an order or respond to a request. If you do not provide them, we may be unable to provide that service.
How we use your information
We use personal information for the following purposes:
| Purpose | Lawful basis |
|---|---|
| Processing orders, payments, deliveries, returns and refunds | Performing our contract with you |
| Creating and managing your customer account | Performing our contract with you |
| Responding to questions before a purchase | Taking steps at your request before entering a contract |
| Handling general enquiries and customer service | Our legitimate interest in responding to customers and running our business |
| Keeping financial records and meeting applicable legal requirements | Legal obligation |
| Protecting the website, investigating misuse and preventing fraud | Our legitimate interest in maintaining a secure service |
| Sending optional email marketing | Your consent |
| Using optional analytics and advertising technologies, where enabled | Your consent |
Where we rely on legitimate interests, we consider the impact on your rights and only use information where those interests are not overridden by your interests or fundamental rights.
Dose lookup and health information
Our dose lookup asks for a product, label strength and chart week. It also includes an option to indicate that a dose has been held, missed, paused or changed.
Please avoid sending medical records or detailed health information through our general contact form.
If we collect information that reveals your health or treatment, we must have both a lawful basis for processing personal information and an additional condition for processing health information.
Payments
Payments are processed through Stripe.
The payment provider handles the payment information required to complete your transaction.
Who we share information with
Where necessary, we share relevant information with service providers supporting our business, including:
- Website hosting, maintenance and security providers.
- Payment processors.
- Delivery and fulfilment providers.
- Email and customer communication providers.
- Accounting and professional advisers.
- Analytics or marketing providers, where enabled and permitted by your choices.
Providers acting on our instructions may only use personal information for the agreed services and must protect it appropriately. Some organisations, such as payment providers, may also act as independent controllers.
We may disclose information where required by law, to respond to lawful requests or to establish, exercise or defend legal claims.
Cookies and marketing
Our website uses cookies and similar technologies. Please see our Cookie Policy for information about their purposes, duration and the choices available to you.
You can unsubscribe from marketing emails using the link in each message or by contacting us. Unsubscribing does not prevent necessary messages about your orders, account or customer service requests.
Keeping information secure
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access is limited to people and providers who need it for their work. No website or transmission method is completely secure, so please keep your account password private and contact us if you suspect unauthorised access.
Your rights
Depending on the circumstances, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Restrict how we use it.
- Object to processing based on legitimate interests.
- Receive certain information in a portable format.
- Withdraw consent where we rely on it.
- Challenge decisions based solely on automated processing that have legal or similarly significant effects.
These rights are subject to applicable conditions and exceptions. Withdrawing consent does not affect processing that was lawful before withdrawal.
You can object to direct marketing at any time.
Contact sales@nura-ltd.com to make a request. We may need to verify your identity. We normally respond within one month, subject to any extensions or exceptions permitted by law.
Complaints
Please contact us if you are concerned about how we handle your personal information.
You also have the right to complain to the UK Information Commissioner’s Office:
You do not have to contact us before making a complaint to the ICO.
Changes to this policy
We may update this policy when our services, data-handling practices or legal obligations change. The latest version will appear on this page with its updated date.
