Terms & Conditions

These terms cover use of the Nura website and purchases from the business identified below. Please read them alongside Delivery & Order Support Policy.

Last updated: 2nd November 2026

Welcome to Nura.

These Terms & Conditions explain how our website works, what to expect when placing an order and how we’ll help if something doesn’t go to plan.

Please read them alongside our Privacy Policy, Cookie Policy and Delivery & Order Support information.

Nothing in these terms affects your statutory consumer rights.

About Nura

This website, nura-ltd.com, is operated by Nura Ltd.

Company information

Business name: Nura Ltd
Email: sales@nura-ltd.com

These terms apply to customers purchasing products for personal use. For business or resale enquiries, please contact us before ordering.

Placing an Order

We want shopping with Nura to be as straightforward as possible.

Before completing your purchase, please check that you’ve selected the correct products, quantities and delivery details.

Once you’ve placed your order, you’ll receive an email acknowledging that we’ve received it.

Your order is officially accepted, and a contract is formed, when we send your dispatch confirmation.

Occasionally, we may be unable to fulfil an order because of product availability, incorrect pricing or another genuine issue.

If this happens, we’ll contact you and refund any payment taken for an order we cannot fulfil without undue delay.

Product Information

We work to ensure that the product information on our website is clear and accurate.

Before purchasing or using any Nura product, please read the relevant description, ingredients, directions, warnings and product label.

Product images are for illustration. Packaging and presentation may occasionally change, but the products supplied must still match their descriptions.

Health and wellness products

Our range includes vitamins, supplements, skincare and other wellness products.

Please remember:

Always follow the instructions provided with your product.
Do not exceed the recommended intake of food supplements.
Food supplements should not replace a varied, balanced diet and healthy lifestyle.
Check ingredients carefully if you have allergies or sensitivities.
Seek advice from an appropriate healthcare professional if you are pregnant, breastfeeding, taking medication or unsure whether a product is suitable for you.

If the product label differs from the information on our website, contact us before using the product.

Products that are classified as medicines are subject to additional legal requirements relating to their sale, supply, information and use.

Prices and Payment

All prices are displayed in pounds sterling (£) and include applicable taxes unless stated otherwise.

Delivery charges, where applicable, are shown before you complete your purchase.

Payments are processed securely through Stripe using the payment methods available at checkout.

If we discover a pricing error before accepting your order, we’ll contact you to explain the situation. You can then choose to continue at the correct price or cancel.

We won’t increase the price of an accepted order without your agreement.

Delivery

We want your Nura products to reach you safely and in good condition.

Available delivery options, charges and estimated delivery times are provided during checkout and explained on our Delivery & Order Support page.

Once your order has been dispatched, you’ll receive confirmation by email, including tracking details where available.

Unless we’ve agreed a different timeframe, we’ll deliver your order without unnecessary delay and within 30 days of accepting it.

Delayed or missing deliveries

If your order hasn’t arrived when expected, please contact sales@nura-ltd.com with your order number.

We’ll investigate with the delivery provider and help resolve the problem.

Nura remains responsible for goods until they’re received by you or someone you’ve nominated, subject to applicable legal exceptions.

If delivery fails or is significantly delayed, you may have the right to cancel and receive a refund in accordance with consumer law.

Damaged, Faulty or Incorrect Products

We take care when preparing orders, but we understand that occasionally something may go wrong.

If you receive a damaged, faulty or incorrect product, please get in touch so we can help.

Our preferred approach is to arrange a replacement wherever possible, allowing you to receive the product you originally ordered.

To report an issue, email sales@nura-ltd.com and include:

Your order number.
The name of the affected product.
A brief description of the issue.
Photographs, where available and helpful.

We’ll review the issue and discuss the most appropriate solution with you.

Where a replacement is agreed for a faulty, damaged or incorrectly supplied product, this will be arranged at no additional cost.

If packaging is damaged in a way that could affect a product’s safety, please don’t use it.

Your consumer rights

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for their intended purpose where applicable, and as described.

Depending on the circumstances, you may be entitled to a refund, repair, replacement or price reduction.

You normally have a 30-day short-term right to reject faulty goods, although a shorter period may apply to products reasonably expected to perish sooner.

These rights are separate from our preferred replacement approach and are not restricted by it.

Where a return is necessary because goods are faulty, incorrectly supplied or not as described, Nura will cover reasonable return costs.

Cancelling or Changing an Order

If you need to change or cancel an order, please contact us as soon as possible at sales@nura-ltd.com.

If your order hasn’t been dispatched, we’ll check whether the requested change is possible.

Once dispatched, we may not be able to amend your order, although your statutory cancellation rights will continue to apply where relevant.

Your right to cancel an online purchase

For most eligible goods purchased online, you have the right to cancel without giving a reason until 14 days after receiving your order.

If products from one order arrive separately, this period normally runs from receipt of the final item.

To exercise this right, email sales@nura-ltd.com with a clear statement that you wish to cancel. Please include your name and order number.

Where products have already been delivered, you must normally return them within 14 days of notifying us of your cancellation.

You don’t need our approval to exercise a statutory cancellation right.

Product Returns and Hygiene

Because Nura sells health, wellness and personal care products, some items require particular consideration when it comes to returns.

Certain products may be excluded from change-of-mind cancellation rights, including:

Goods liable to deteriorate or expire rapidly.
Sealed goods that become unsealed after delivery and are unsuitable for return for genuine health-protection or hygiene reasons.

These exclusions only apply where the relevant legal conditions are satisfied.

Opening ordinary external packaging does not automatically remove your right to cancel.

For eligible products, you may inspect the goods as you reasonably would in a shop. Where the law permits, a deduction may be made for any reduction in value caused by handling beyond what is necessary for inspection.

These restrictions do not affect your rights if a product is faulty, damaged, incorrectly supplied or not as described.

Full return instructions, including the returns address and applicable postage arrangements, are available on our Delivery & Order Support page.

Refunds and Replacements

Where something goes wrong with an order, our first preference is to help put it right by providing a suitable replacement.

However, if a refund is required under your statutory rights, we’ll arrange it in accordance with UK consumer law.

Change-of-mind refunds

For eligible cancellations of an entire order, we’ll refund the cost of the goods and our least expensive standard delivery option.

Any extra amount paid for premium delivery is not normally refundable.

Where goods are being returned, we’ll issue your refund within 14 days of receiving them back or receiving evidence that you’ve sent them back, whichever is earlier.

Where no goods have been supplied, or we’ve agreed to collect them, the applicable 14-day refund period runs from when we’re informed of your decision to cancel.

Refunds are made using your original payment method unless you expressly agree otherwise.

We don’t charge refund administration fees.

Your bank or payment provider may take additional time to show the refund in your account.

For change-of-mind returns, return postage is paid by the customer. This arrangement must be explained before purchase.

Website Information and Dose Lookup

Information provided on the Nura website, including articles in our Journal, is intended for general information.

It isn’t a substitute for professional medical advice, diagnosis or treatment.

Where a dose lookup feature is available, it displays reference information based on the selections entered. It does not assess your medical history, check the suitability of a product or establish an appropriate dose for you.

It must not be used to prescribe treatment or independently decide how much of a product to take.

Always follow the instructions of your authorised prescriber or dispensing pharmacist for prescribed medicines.

If your treatment has been missed, paused, changed or adjusted, or a displayed result differs from your prescribed instructions, seek professional advice rather than relying on the website tool.

Nothing in this section excludes any liability or responsibility that cannot lawfully be excluded.

Using Your Nura Account

If you create an account, you’re responsible for keeping your login details secure.

Please let us know if you suspect someone has accessed your account without permission.

You must not misuse the website, attempt unauthorised access or interfere with its security or operation.

We may restrict access where reasonably necessary to protect the website and its users. This won’t affect your rights relating to an existing order.

Website Content and Copyright

The text, images, graphics, branding and other content on the Nura website belong to Nura or are used with permission from their respective owners.

You may view and print website content for personal, non-commercial use.

Reproducing, distributing or commercially using our content requires permission unless otherwise permitted by law.

Our website may contain links to third-party websites. These operate under their own terms and privacy policies.

Our Responsibility to You

We aim to provide accurate product information, reliable service and a positive shopping experience.

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.

Nothing in these terms limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Your statutory consumer rights remain unaffected.

Privacy and Personal Information

We take the protection of your personal information seriously.

Our Privacy Policy explains how we collect, use and protect information when you visit our website, create an account, place an order or contact us.

Our Cookie Policy explains how cookies and similar technologies are used.

Questions and Complaints

If you have a question or something hasn’t gone to plan, please get in touch.

Email: sales@nura-ltd.com

For order-related enquiries, please include your order number and a brief explanation of the issue.

We’ll investigate your enquiry and work towards a suitable resolution.

Where a complaint cannot be resolved directly, we’ll provide any information about applicable alternative dispute resolution arrangements that we’re legally required to provide.

Changes to These Terms

We may update these Terms & Conditions to reflect changes to our products, services or legal requirements.

The terms presented when you place your order will normally apply to that purchase unless a change is required by law or agreed with you.

Any updates will be published on this page with a revised date.

Governing Law

These Terms & Conditions are governed by the law of England and Wales.

If you’re a consumer living in another part of the UK, you retain the mandatory consumer protections and court rights that apply to you.

If you live outside the UK, you may also have mandatory consumer protections under the laws of your country of residence.

Optional Cancellation Form

You may use the following form to cancel an eligible order, although you don’t have to use it. An email clearly stating your decision to cancel is sufficient.

To: Nura Ltd